Shipping Policy

L.V. NATURAL FOODS cooperates with UPS and DHL for international shipments.


Shipments throughout Europe (except extended/remote areas): Free shipping on all orders above €99, weight under 5kg.

Delivery time

Delivery time for shipments within Europe depending on country zone is 3-4 working days, while for Postal Codes within Greece that are defined as hard-to-reach areas according to the courier delivery service system, delivery is 2-3 days provided that all products are available. For shipments abroad, delivery time is based on the DHL system, which may vary depending on the country of shipment.

Return Policy

Through its website, the company allows you to enjoy the benefit of contacting us directly and being provided with the exact description of the products available on your computer screen.

The return policy of items sold through our Company Website shall apply in the following cases:

  1. If the item delivered is damaged during transport, L.V. NATURAL FOODS gives you the right to have them replaced or get your money back within 30 days. The return request for the replacement of the item should be made along with all the documents accompanying the product (e.g. dispatch note/invoice, sales receipt, photo of the product etc.) and the original packaging.

In any case, replacement of the items shall be accepted only after an agreement between the customer and the Company.

Refunds shall be made within 30 days of the return and receipt of the products. Refunds shall be deposited into a bank account.

It is strongly recommended that you consult with our online store prior to any replacement.

Cancellation of an order

Our company has a mechanism for cancelling an e-order only (in whole or in part) that has already been registered in the online store. For any cancellation (in whole or in part) by the end of the day of the order, you have to send an e-mail to providing your details and order number, and a partner shall carry out the cancellation.It should also be noted that withdrawal is impossible for products that are not fit for return for health or hygiene reasons and their seal has been removed after delivery.